Q: What’s the difference between the European Plan (EP) and the All Inclusive Plan (AI) rate?

A: Our all-inclusive (AI) rate includes accommodation of your choice, all the meals, snacks and beverages served in our restaurants and bars; plus entertainment and a variety of sports and activities. The European Plan (EP) is exclusively for members, for more information, please contact us at 1 866 334 8515.


Q: Can I use the facilities at Marival Emotions Resort & Suites Nuevo Vallarta?

A: All-inclusive (AI) guests can have access to the facilities and restaurants at Marival Emotions Resort & Suites. The transportation service between the hotels is provided.


Q: Can I make special requests on my reservation? 

A: Special requests typically refer to bedding, room location and/or view, additional room amenities (i.e. rollaway beds,cribs, etc.), early check-in/late checkout and handicapped equipped accommodations. If you have special requests, please communicate your needs directly to your travel agent or contact our reservation department to ensure your requests are noted on your reservation. Please be advised that room assignment is subject to availability at check-in and we CANNOT guarantee any special requests prior to arrival.


Q: What is the dress code at the specialty restaurants?

A: In some restaurants, we recommend "casual-formal" dress code (no beachwear, flip flops or baseball hats). Men must wear long pants; no tank tops or t-shirts allowed. The dress code does not apply to children. 


Q: Is room service available? 

A: Room service is available with surcharge.


Q: How do I make reservations for tours? 

A: Please contact the travel agency upon arrival to book your tours.


Q: Are tours included? 

A: Tours are not included, except for the Family Emotion Program (2 per person for stay).


Q: Is Internet access available? 

A: Marival Distinct Luxury Residences offers both wired and wireless Internet access for hotel guests at no charge. The wireless signal is available in your room, the lobby, and restaurants, plus limited areas around the pool.


Q: This is my first time in Mexico. Is it safe to drink tap water?

A: Marival Distinct Luxury Residences has a water purification system so the water from the tap is potable, which means you can drink it. Because of the purification process, however, the water may leave an aftertaste. For this reason, some guests choose to drink bottled water. The tap water is, however, safe for bathing and brushing your teeth.


Q: Do you offer day passes? 

A: They are available with additional cost.


Q: Are laundry and dry cleaning services available? 

A: Each Residence is equipped with a laundry center. Dry cleaning services are available at additional cost.


Q: Is there an ATM on the premises or nearby? 

A: An ATM is located inside Marival Distinct Luxury Residences. 


Q: Can I bring my pet to Marival Distinct Luxury Residences? 

A: For hygiene and safety reasons, pets are not allowed in the facilities, except guide dogs.


Q: Are babysitting services available? 

A: Babysitting services are available with surcharge. For current rate information or to schedule services, please contact the concierge desk a minimum of 24 hours in advance.


Q: Is Hotel-Airport transfer included? 

A: We have transfer service with additional cost and it can be booked before arrival. 

For more information, visit https://www.marivaldistinct.com/services/transfer


Q: What are the payment methods? 

A: Credit card when booking from our website; Debit card, credit and deposits when booking by telephone and some OTAs accept to book and pay on arrival. 


Q: What’s the closest airport?

A: International airport, Licenciado Gustavo Díaz Ordaz en Puerto Vallarta, Jalisco.  ´


Q: Are tips included? 

A: Tips are not included. 


Q: Is there a currency exchange?

A: Yes, at the front desk at specific times.


Q: Do you have a vegetarian, gluten-free and/or vegan menu? 

A: In all our restaurants, we have a vegetarian, gluten-free and/or vegan options, In case you require a specific dish, our chef can help you with that. 


Q: What are the check-in and check-out times? 

A: The check-in is at 3 p.m., and the check-out is at 11 a.m. with 1-hour tolerance. 


Q: Do the cribs have an additional cost?

A: They have no additional cost, but are subject to availability.


Q: Do you have Villas equipped for people with disabilities?

A: Yes, we have some residences equipped for special needs. It must be specified when booking and are subject to availability.