When will the hotels open again?
Marival Distinct will be ready to welcome you with the same quality service and warmth as of June 1st, 2020.
What happens if I have a reservation between today and June 1st of this year?
We invite you to modify your reservation date without penalty.
If you originally reserved directly on our website or using our Toll-free number,
please contact us at the number that can be found in the confirmation email.
If you made your reservation through a travel agency, a third party website or a tour operator,
we invite you to contact them so they could assist you in completing any modification you wish to make to your reservation.
Are reservations still active or have they automatically been canceled?
All reservations are still active, so we recommend that you contact us or your travel agent,
tour operator or third party website to make any changes.
What if my event or wedding is before June 1st of this year?
We invite you to contact our team to explore the options they have in store for your event.
How safe is it to travel to Nuevo Vallarta if I decide to keep my reservation?
Feel completely safe to visit Nuevo Vallarta and its surroundings.
In this area, all the necessary measures issued by the different
health organizations have been put in place to safeguard the safety and integrity of everyone who visits.
When would you recommend me rescheduling my vacation?
You could come vacation with your family in total tranquility at any date after June 1st of this year.
What preventive measures do I have to follow to make my trip safe?
It is very important to follow all the prevention measures established by the WHO,
and by the Federal Government and the state and local authorities.
What sanitation measures are being implemented?
The usual standards of cleanliness, security and hygiene have been increased,
to a higher level than what we usually impose. For example: antibacterial gel
dispensers have been installed at different places in the hotel,
room are being disinfected with ozone generating machines,
even check-out points have been added for our team to go
through before entering the hotel premises, among other things.
Do you have medical services at the hotel?
We have medical assistance 24 hours a day.
Are there hospitals near the hotel?
Yes, the nearest hospital is 0.88 miles away from the hotel.