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Frequently Asked Questions


What’s the difference between the European Plan (EP) and the All Inclusive Plan (AI) rate?

Our all-inclusive (AI) rate includes accommodation of your choice, all the meals, snacks and beverages served in our restaurants and bars; plus entertainment and a variety of sports and activities. The European Plan (EP) is exclusively for members, for more information, please contact us at 1 866 334 8515.

Can I use the facilities at Marival Emotions Resort & Suites Nuevo Vallarta?

All-inclusive (AI) guests can have access to the facilities and restaurants at Marival Emotions Resort & Suites. The transportation service between the hotels is provided.

Can I make special requests on my reservation?

Special requests typically refer to bedding, room location and/or view, additional room amenities (i.e. rollaway beds,cribs, etc.), early check-in/late checkout and handicapped equipped accommodations. If you have special requests, please communicate your needs directly to your travel agent or contact our reservation department to ensure your requests are noted on your reservation. Please be advised that room assignment is subject to availability at check-in and we CANNOT guarantee any special requests prior to arrival.

Can I bring my pet to Marival Distinct Luxury Residences?

For hygiene and safety reasons, pets are not allowed in the facilities, except guide dogs.

What are the payment methods?

Credit card when booking from our website; Debit card, credit and deposits when booking by telephone and some OTAs accept to book and pay on arrival.

Are tips included?

Tips are not included.

What are the check-in and check-out times?

The check-in is at 3 p.m., and the check-out is at 11 a.m. with 1-hour tolerance.

Do the cribs have an additional cost?

They have no additional cost, but are subject to availability.

Do you have Villas equipped for people with disabilities?

Yes, we have some residences equipped for special needs. It must be specified when booking and are subject to availability.

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