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Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V.
1. Identity and address of the responsible entity:
The legal entity Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V.,
commercially identified as Marival® Distinct Luxury Residences,
addressed at Paseo de los Cocoteros Lote 53 Villa 8, Local 12, Municipality of Bahia de Banderas, Nayarit,
63735, Internet website www.marivaldistinct.com, is the responsible for the use and protection of your personal information
and therefore, hereby informs the following:
2. For what purposes will we use your personal information?
The personal information that we obtain from you shall be used for the following purposes required to provide the services requested
a) As a Customer of Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V.:
b) Particularly as employee or candidate to obtain a job with
Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V.,
will also apply the following primary purposes:
c) Particularly, as a Provider of Operador Hotelero Distinct Luxury Residences,
S. de R. L. de C.V., will also apply the following primary purposes:
Additionally, we will use your personal information for the following secondary purposes
that are not necessary to provide the services required, but that allow us and facilitate a better service:
In case you do not wish your personal information to be used for these secondary purposes,
we hereby request you to inform us using the option that may apply:
3. What personal information will be used for these purposes?
The personal data described in the previous paragraphs of this section, are collected thru: i)
the use of formats or printed documents; ii) the use of emails and/or iii) the voluntary provision of
information and personal data when you stay in our facilities, when attending to sale presentations, when you communicate via telephone with us or our employees (including the customer services area); iv)
thru our web site, as well as v) using public access sources and other sources available in the market.
The personal data collected by Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V., is protected by security,
administrative and physical measures which were adapted against the damage, loss, alteration, destruction, use, unauthorized use or treatment,
in accordance with the LFPDPPP and its regulations. To know more about our security measures we would ask you to contact [email protected].
4. How do we protect your personal data?
The personal data collected by Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V., is protected by adequate security,
administrative and physical measures against damage, loss, alteration, destruction, use, unauthorized or illegal access or treatment,
disclosure, and against loss, damage or alterations or accidental destruction, in accordance with the provisions of the Federal Law on
Protection of Personal Data Held by Private Parties ("LFPDPPP") and its Regulations.
To learn more about our security measures we ask you to contact us via email at [email protected].
We strive to store your personal data in secure operating environments that are not accessible to the general public,
and to implement security measures in our physical facilities to protect against the loss,
misuse or alteration of your personal data by our employees or third parties.
However, it is not possible to guarantee 100% the security of any data transmission over the Internet or any data storage environment,
so we cannot assure you in absolute terms that the personal data you provide to us is protected at all times.
Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V., asks you to inform us if you experience any unusual event
that may indicate a security breach of your information; In the same way, you will be notified in case of any
incident or vulnerability detected by Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V.,
within the established deadlines and means, which the applicable regulations designate. In that case,
we will endeavor to investigate whether this fact was related to the transmission of data whose origin or destination is www.marivaldistinct.com,
and we will inform you about the measures you can take and that have been taken to help correct the problem.
5. Information relating to minors:
www.marivaldistinct.com, is a site for the general public and may collect information from minors, as long as it is provided by their parent or legal guardian.
In the event that Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V., is informed, or detects,
that a person under the age of 13 has sent us personal information, we will delete or destroy such information as soon as reasonably possible.
6. With whom shall we share your personal information and for what purposes?
We hereby inform you that your personal information is shared within and outside of the country in case is necessary to accomplish the purposes set forth herein.
We also inform you that Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V.,
is part of the corporate group commercially known as “MARIVAL GROUP” and it might share your personal information with
other companies of the Group in terms of the provision set forth on article 37 from the Federal
Protection of Personal Information in Possession of Particular Parties Act regarding the related parties.
The companies that integrate that group are:
Also we will share your personal information with independent third parties with which we need to interact
to accomplish the purposes set forth herein. The third parties with which we will share your personal information might be:
Type of Transfer
Finally, we point out that we will transfer your data nationally or internationally, in the cases contemplated by article 37 of the LFPDPPP,
in force in Mexico, which expressly establishes the possibility of sharing your data with competent authorities and controlling companies,
subsidiaries or affiliates under the common control of the responsible party, or to a parent company or any company thereof, in the following cases:
7. Storage Periods:
Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V., will keep personal data for as long as necessary to
fulfill the purposes for which it has collected the information, including the purposes to satisfy any legal,
accounting and reporting requirements, in accordance with the provisions of article 37, of the LFPDPPP Regulations, in force in Mexico.
For the purpose of determining the appropriate retention period, we take into account the amount,
nature and degree of confidentiality of the personal data, the potential risk of harm arising from
the unauthorized use or disclosure of your personal data, the purposes for which we processed such
data and whether we can achieve those purposes by other means, as well as the legal provisions in force.
8. How may you access, rectify or cancel your personal information or oppose to its use?
You have the right to know what personal information we have obtained from you, the purpose for its use and the
conditions of use that you are provided with (Access). Also, it is your right to request the correction of your personal
information in the case that it is out of date, inexact or incomplete (Rectification); request its elimination from our records,
or databases when it is considered that it is not being used adequately (Cancellation); as well as to oppose the use given to your
personal information for specific purposes (Opposition), Revoke of consent (Revocation of consent). These rights are known with the acronym ARCO.
Regarding the procedure and requirements for exercising you ARCO rights we hereby inform you the following:
a) What information and/or documentation shall the application contain?
Regarding the general requirements that the application must cover, are the following:
Also, in relation to the type of application, we require please indicate the following additional information, so that your request can be answered more efficiently:
Revocation of consent:
b) Through what means may the principal’s identity be ascertained, and in its case, it’s legal representative as well as the authorities of the latter?
For the exercise of any of the ARCO rights, you will have to file the corresponding request through the following means:
By e-mail to the address [email protected] or also you can contact our Personal Information Department for it to process your request, provide you orientation and facilitate the corresponding form. The address from our Personal Information Department is Paseo de los Cocoteros S/N, hotel Marival® Emotions Resort & Suites, fraccionamiento Nuevo Vallarta, municipality of Bahía de Banderas, Nayarit, zip code 63735, telephone number 322-2268200 (extension 4493).
The format of attention to requests ARCO, official for Marival® Emotions Resort & Suites, please request it in the account [email protected].
c) What is the term in which we will respond to your request?
20 working days (every day of the year, with the exception of Saturdays, Sundays and non-working days by Law).
d) What means shall we use to communicate our response to your request?
By e-mail or by postal service.
e) In what media can the personal data that was requested, in its case, be reproduced?
In the same manner in which it was supplied by the customer.
f) Regarding the procedure and requirements for exercising you ARCO rights we hereby inform you the following:
The forms or corresponding systems and orientation about exercising the ARCO rights can be obtained by contacting our Data Protection Department at the following email address: [email protected] and physically located at Paseo de los Cocoteros s/n, hotel Marival® Emotions Resort & Suites, fraccionamiento Nuevo Vallarta, municipality of Bahia de Banderas, Nayarit, zip code 63735, telephone number 322-2268200 (extension 4493).
g) Is there a cost for the exercise of my ARCO rights?
The exercise of the ARCO rights is at no cost. However, you may be required to pay only for the justified expenses of the shipping, or the cost of reproduction in copies or other formats. Also, if the same person withdraws their request in a period of less than twelve months, the costs may not be in excess of three days of the Minimum Wage Enforceable in the Distrito Federal (Federal District), unless that there are substantial modifications to the privacy disclaimer that may motivate new inquiries.
h) What happens if a request is incomplete or does not include all the data included in the procedure?
If your application does not have the information described in section 4 Requirements (sections a and b), or is not clear, is erroneous or incomplete, Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V., may request the owner to provide the Missing information, to meet your request within 5 working days of receipt of the request, if the request is not answered, it will be considered as not submitted.
The owner will have 10 business days to meet the requirement of Operador Hotelero Distinct Luxury Residences, S. de R. L. de C.V., counted from the day after he received it. In the event that the owner attends to the information request, the deadline for the person responsible to respond will begin to run the day after the owner has attended the request.
For more information regarding the procedure, we have the following means available:
Contacting our data protection department, which is in charge of processing the ARCO rights requests, are the following:
9. How can you limit the use or disclosure of your personal information?
With the purpose of limiting the use or disclosure of your personal information, we offer the following means:the client may limit the use or disclosure of their personal information by sending an e-mail where the concrete question is sent to the e-mail [email protected]
Additionally, we inform you that we have the following lists of exclusion, wherein you can register so your personal information is not used for such purposes.
Name of Listing
Purposes that apply to the listing
Means to obtain further information
For more information, it is suggested that you search in our Cookies policy
11. How will I know of changes in this privacy disclaimer?
This privacy disclaimer may be modified, changed or updated derived from new legal requirements; because of our own needs or because of the change in products or services that we offer; our privacy practices, our changes in business model, or because of other causes.
We commit ourselves to keep you informed regarding the changes that this privacy disclaimer may have, through: sending of e-mail and in the internet website.
The process by which notices of changes or updates to this privacy disclosure is the following:
The changes or updates to the privacy disclaimer shall be made known by the means that are described in this policy and shall be effective 1 week afterwards. In case of doubts or comments, the clients must direct themselves to [email protected]
Latest update: 1/03/2023
DISCLAIMER.- This is a courtesy English translation. Should any conflict or controversy result between the Spanish and the English version, the Spanish version shall prevail.